Modem Support

Is your internet running slow?

Have you experienced buffering or recently slowed speeds?

Let us update your modem for you!

Manufactures recommend updating your device firmware at least every 5 years. But suggest you check back for new firmware versions every 3 years. A firmware update is an updated version of the firmware your device is currently using, usually with upgrades to fix small functioning errors. When your firmware is not updated it could cause your device to slow down speed transmission based on the capabilities of the firmware currently installed on your device. Updating your modem firmware could help! We always try to keep our customers up to date on the latest firmware versions available. How long has it been since you have updated yours? If you would like to have your firmware updated please provide us with a few details about your account and within 24 hours your firmware will be remotely updated by our product specific IT team.

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Firmware Facts



Firmware updates are software programs that can be applied to digital equipment for controlling how various internal components function. They are installed in the microprocessor chip(s) that control all the device’s operations.


The more complex the device, the more reliant it is on effective firmware.  So having access to firmware updates is vital if you want to keep up with the latest technologies and ensure your modem is working to its full capacity.


You should update your modem at least every 5 years. However you should check with the manufacturer for new updates every 3 years.


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